Your Account

Vulnerable customers

• What does vulnerable mean?
• What if i need a little more help?
• What if i need extra help?

Tariffs

• Is the fixed rate tariff currently the only one you are offering?
• Do you have a feed-in tariff?
• How many tariffs do you offer?

Data and privacy

• What data do you hold on me?
• How is my data stored/shared/used?
• What information do you store?
• I would like a copy of the data you hold on me.
• How is my information shared and used
• How is my information shared and used

Managing your account

• How do I manage someone's energy account after they've passed away?
• I need help paying my bill
• How can I manage my cookies? 
• How do rebel use cookies?
• What is a cookie?

Billing and payments

• Warm Home Discount explainer - who is eligible and how is it paid
• How can I reduce my bills further?
• Why don’t you offer dual fuel or Direct Debit discounts?
• Why is my Direct Debit the same each month?
• I’m in credit, should my payments drop?
• I can’t pay my bill

See all 20 articles

Joining and leaving Rebel

• What if I want to change my energy supplier?
• How do I cancel my agreement with you?
• Is there a charge for leaving rebel ?
• What would I be agreeing to if I sign up?
• Can I leave at any time?
• Do I need to sign a contract?