EBSS Help Page - Energy Bill Support Scheme

EBSS – Energy Bill Support Scheme through Help for Households

I am sure you will have heard in the recent media that the HM Government will be applying a discount of £400 to all household energy accounts funded by the Energy Bill Support Scheme.

This discount will be applied as a credit to your energy bill in instalments over the next six months starting from October 2022 through to March 2023.

For Pay Monthly customers this will mean:

• Two instalments of £67 per month, then four payments of £66 applied straight onto your monthly energy bill
• There is no sign up to receive these payments
• You do not have to pay the £400 back

For Prepayment/Top Up Customers, this will mean:

• Customers on traditional prepayment meters will receive a credit via a voucher or a Special Action Message (SAM) every month for the six months of the scheme, which can be redeemed at your usual Top Up point issued by SMS Text Email or post.
• Please make sure that we have all your correct and up to date contact details so you will receive your credit in a timely fashion.
• The monthly vouchers will be made up of two vouchers for £67 of credit, then four vouchers for £66 of credit
• There is no sign up to receive these payments
• You do not have to pay the £400 back

Further information regarding the scheme can be found on the dedicated help for households page:

https://helpforhouseholds.campaign.gov.uk/

Beware of scams

Please be aware that regardless of your meter or account type you will NEVER be asked for your bank details at ANY point to receive the payments