If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999.
In the event of an electrical emergency or power outage, please call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area.
105 is a free service, available from most landlines and mobile phones in England, Scotland and Wales.
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If it's not an emergency and you have a question, you may find what you need in our online help centre.
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Smart Pay As You Go and customers with prepayment meters can also find helpful information in our help centre.
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Customers registered on the Priority Services Register. If you have a power cut contact your local network operator, who can support you. They also may be able to arrange alternative heating and cooking facilities.
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Enter your postcode to find who your local network operator is.Contact your network operator to report the power cut. Your network operator is different from your energy supplier. Find your network operator, by entering your postcode
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.Make sure your mobile phone is charged just in case you need to make an emergency call.
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Switch off all electrical appliances, so if power comes back on and you're out, everything is safe.
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Look out for your neighbours. They may not be as prepared as you.
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Make sure you have torches and extra batteries
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Leave a light on so you know when the power is back on.
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Wrap up. If it's cold, wrap up warm and close internal doors to keep the heat in.
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