We are always here to help.
If you can't pay your bill, please speak to us as soon as possible. We'll always offer as much help as we can.
We can discuss options to make paying your bills easier and suggest additional sources of help.
Please contact us on 0345 528 0195 or email us at firstname.lastname@example.org
What benefits can I get to help me pay for my energy?
Work out what benefits you can get with theaward-winning benefit calculator from Policy in Practice.It's free to use.
The calculator will also also let you see how changes in your household budget can affect your income.
Who can help me work out what benefits I get?
We've teamed up with IncomeMAX to make sure our customers can maximisetheir household income.
Ifyou’re struggling to pay your bills due to low income,IncomeMAXcan:
- check you're getting all the benefits and tax credits possible (even ifyou’re working)
- help you with your benefits claims
- give you top money-saving advice.
Find out what help you can get
Use the easy self-help guide to maximising your income. It'll help you find free help and support you can get - from benefits and housing assistance, to free debt advice
Can I get free advice to help me manage my debt and reduce my energy costs?
Your certainly can!Contact Citizen's Advice
Where's the best place to get money and debt advice online?
A number of charities and organisations offer advice and support online – as well as useful tools to help you manage your household budget and debt.
The Money Charity
The Money Charity is all about helping you make the most of your money. There is advice, guidance and information to help you build your skills, knowledge, attitude and behaviour around money.Go to The Money Charity
You tell Step Change about your financial situation and debts. They give you an action plan and debt solutions that work for you. They'll also work out a budget for you, that covers your living costs and debt repayments.Go to Step Change
MoneyHelper aims to help you quickly find the right support when you have money troubles and debt. It gives you tools and guides to help you budget, prioritise bills and make your income go further.
It brings together the advice and support of the Money Advice Service, The Pensions Advisory Service and Pension Wise.Go to MoneyHelper