If something has gone wrong with your direct debit, we will automatically try to take the payment again in a few days time.
We don't want you to pay bank charges (and we're sure you don't either), so if you're worried about not being able to pay your bill, please speak to us as soon as possible.
We'll always offer as much help as we can. We can also discuss options to help make paying your bills easier. Call us now on 0345 528 0195 or email as at email@example.com
If you need more help, check out the government pages here