If you can't pay your bill, please speak to us as soon as possible. We'll always offer as much help as we can.
- We can discuss options to make paying your bills easier and suggest additional sources of help
- We can work with you to understand your circumstances and may refer you to our partner IncomeMax to identify additional sources of help (https://www.incomemax.org.uk)
- We can also look at alternative ways of paying, including weekly direct debits and pay as you go meters to help you spread the cost.
We'll always offer as much help as we can and discuss options to help make paying your bills easier. We may refer you to our partner https://www.incomemax.org.uk
Please contact us at firstname.lastname@example.org or call us on 0345 528 0195 if you want to find out more.
If you would like free independent advice about managing your money, you can contact:
StepChange Debt Charity - www.stepchange.org
0800 138 1111
Debt Advice Foundation - www.debtadvicefoundation.org
0800 043 40 50
National Debtline - www.nationaldebtline.org
0808 808 4000
Citizens Advice - www.citizensadvice.org.uk/energy
0808 223 1133 (Wales: 03444 77 20 20)
PayPlan - www.payplan.com
0800 280 2816