We know we aren't perfect, but we try very hard to do our best to make sure you love being a Rebel customer. But if you do ever want to make a complaint, this is how you can do it:
To start off, let us know you aren’t happy. There are lots of ways you can get hold of us:
Call us on 0345 528 0195
Go to rebelenergy.com and click 'help' to chat to us online
Email us at rebelenergy.com
Write to us at First Floor, 10 Queen Street Place, London, EC45 1BE.
If you write, email or call us with a problem, we aim to fully resolve matters within 5 working days of receiving your complaint. (If you email or write to us, please include your full contact details including a phone number as we may try to contact you by telephone to discuss the matter further).
It would be great if you could give us some details about the problem, the impact it's having on you and what we can do to make you smile again.
If we can't find a mutually acceptable solution once the independent review has taken place, we will write to you to explain our position. Can you clarify the process for the independent review (i.e what it involves)
If you need independent advice at any time, you can contact Citizens Advice by phone on 0345 404 0506 or visit their website at www.citizensadvice.org.uk/energy/
Their service is free, independent and confidential.
See the full Policy here WHICH POLICY IS THIS??! - Is this the Complaints Policy?
Please see our complains policy here https://rebelenergy.com/complaints