How do I know if my meter is faulty?

If you suspect a fault with your gas or electricity meter, here’s how to check:

Electricity Meter Faults

• Check Your Bills – If your energy usage has suddenly spiked or dropped without reason, your meter might be faulty.
• Conduct a Simple Load Test
• Turn off all appliances at the fuse box.
• Check if the meter is still recording usage. If it is, there may be a fault.
• Compare With Your Smart Meter (If Available) – If you have a smart meter, compare readings with your energy supplier’s data.
• Look for Display Issues – If the screen is blank, flickering, or showing an error code, the meter may be faulty.
• Test With a Known Appliance – Turn on an appliance with a known wattage (e.g., a 1kW heater for an hour). The meter should register roughly 1 unit of electricity.

Gas Meter Faults

• Check for Unusual Readings – If your gas bill is unexpectedly high or low, the meter may not be recording properly.
• Turn Off Gas Appliances
• Ensure all gas appliances are off.
• Check if the meter is still running. If it is, there might be a leak or fault.
• Perform a Controlled Usage Test
• Use a gas appliance with a known consumption rate (e.g., a boiler).
• Compare the expected gas usage with the meter reading.
• Inspect the Display – A blank or flickering screen may indicate a meter issue.

What to Do If You Suspect a Fault

• Contact Us – We can test the meter or replace it if necessary.
• Request an Independent Meter Test – If your supplier refuses, you can ask for an official test (may come with a fee).
• Report a Gas Leak Immediately – If you smell gas, call the emergency gas number for your country (e.g., 0800 111 999 in the UK).