I'm a new tenant - what do I do? – Rebel Energy

Not yet 100% sure who already supplies gas and/or electricity to your new home?

First of all, You can also call the Meter Number Helpline on 0870 608 1524. Simply tell them your postcode and the first line of your address, and make sure you have a pen handy to write down your MPRN (Meter Point Reference Number) and your current supplier. The helpline costs 7p per minute, and is nationwide.

Once you’ve done that, and found out that Rebel supplies your new home, here are the next steps:

So you’ve learned that your new home’s already supplied by Rebel – good news! We can get your account set up right away. There are just a few things we’ll need to know first – including:

The full address and postcode of your new home
The date you moved in
Your full name
Your date of birth
Your phone number (either mobile or landline)
Your email address
Your Direct Debit details
The meter readings from when you moved in (if possible)

It’s easy to get set up. Just have the above details to hand, and call us as soon as possible after moving in on 0345 528 0195

What do I do if my new home’s supplied by a different company?

If your new home is supplied by another company but you’d like to join Rebel, we’d love to have you! Simply get a quote and switch online – it only takes a couple of minutes.

Do I take my smart meter when I move?

The simple answer is no. Your smart meter should stay put, at your old home. You’ll either find that your new home already has one, or we can install one for you. You may also have an In-Home Display (the small screen that shows your energy use). This is linked to your smart meter, and it won't work if you take it with you – so leave it for the next owner or tenant. Your new home’s smart meter should have an IHD – so you’ll find it when you move in.

What do I do if my new home’s supplied by a different company?

Do I take my smart meter when I move?

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